| Sprint Tech Support: Now with 120 times the anger! |
[May. 12th, 2008|03:56 pm] |
1) Over the weekend, my phone started displaying a "SERVICE REQUIRED" message (preventing me from placing calls or text messages), yet anyone calling my number still gets voicemail.
2) Spending 1 hour with Sprint business tech support, most of the time spent powering down and powering on the phone.
3) The tech support guy tells me that there must be a local outage from Phoenix.
4) He tells me that I would need to get a replacement from a local Sprint store.
Now all of this I don't have a problem with (other than losing all of your numbers AGAIN!), it is just that I wish companies would own up to a mistake and warn cutomers in advance.
Why do I feel this way? Oh, spending 5 minutes on Google came up with this shocking development:
6) It is a known issue with this phone that if certain keys are pressed when the phone starts up, it locks up and you have to get a firmware upgrade.
Rather than wasting an hour of my time, the tech support guy could have mentioned this sometime around minute 5 of the call and I would have felt 100 times less anger than I do now (that's 150 times less anger than in a Boston Market Family Size meal!)
So once again, I have lost my lovely contact list with all of your numbers. Feel free to email me your info so I can send you rambling text messages ;)
Oh, and I'll be off to Chicago for a week. Message if you want a postcard or present from there! ;) |
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